If the Purchaser, for any reason, returns any goods to the Company the following conditions shall apply:
7.1 The acceptance of the Company of the return of goods shall not be construed as an admission on the part of the Company that
it is obliged to accept the goods or that the Purchaser is entitled to return the goods.
7.2 The Company shall decide within 14 days of the goods being returned whether the Purchaser is entitled to return the goods or
whether, if the Purchaser is not so entitled, the Company is prepared to replace the goods or to grant the Purchaser a credit for the
7.3 Pending the determination by the Company in terms of 7.2;
7.3.1 the purchaser shall be obliged to pay the purchase price of the goods returned.
7.3.2 The Purchaser shall not be entitled to set off any amount in respect of the goods returned against any debt which the
Purchaser owes to the Company.
7.4 If the Company decides to accept the return of the goods, it shall be in its sole discretion but acting reasonably, determine the
fair value of the goods returned and pass a credit to the Purchaser accordingly.
7.5 If the Company decides not to accept the goods returned by the Purchaser, the Company shall notify the Purchaser either
orally or in writing of is decision and the Purchaser shall at its expense make arrangements to collect the goods within 10 days of
the notification being given. If the goods are not collected within that period of 10 days the Purchaser will be deemed to have
forfeited its right to claim redelivery of the returned goods and the Company and the Company shall be entitled to deal with the
returned goods in such a manner as it deems fit.
7.6 When returning goods the Purchaser shall at the same time deliver to the Company such documents (such as invoices or
delivery notes) or other proof as the Company may require proving that the goods returned were purchased from the Company.
7.7 A handling fee of 15% (fifteen percent) will be levied on all goods returned that are deemed to have been correctly supplied.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Riverhorse Valley, Newlands East, Durban, ZN, 4001, South Africa.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Riverhorse Valley, Newlands East, Durban, ZN, 4001, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.